Here are some answers to frequently asked questions. If you do not see your question and answer here, please do not hesitate to contact us on 01548 312256 or email us at email@example.com.
How do I make an appointment?
We know that it can be hard to reach out for help, so we do our best to make the booking process for your first appointment as stress-free as possible. You can phone us on 01548 312256 or email us at firstname.lastname@example.org.
When you contact us, we will arrange an appointment for a time that is convenient for you. Please be aware that our office phone is not manned all the time so you may need to leave a message. If you prefer to email us, please include your full name and a contact number (in case we need to contact you on the day of your appointment).
Whichever method of communication you choose, we will endeavour to contact you within 24 hours of receiving your message. We will not return missed calls if there is no accompanying voicemail. This is for confidentiality reasons.
We ask that you do not send us a message via our social media pages, as these sites are not checked as frequently as voicemails or emails.
What days and times are you open?
Our offices are open between 2pm and 5pm on Tuesday, Wednesday, and Thursday.
We can offer counselling appointments on those days between 2.30pm and 6.30pm, although there may be some flexibility with these timings for online and ecotherapy sessions.
Occasionally we may be able to offer Saturday morning appointments for face to face indoor/outdoor sessions. Please enquire about availability when you contact us.
Unfortunately, drop-in appointments are not possible, all sessions must be booked in advance and full Covid-19 health and safety protocol must be followed.
How much are the fees for counselling?
- £50 per standard session (50-minutes)
- £70 per extended session (75-minutes)
The prices listed here are for appointments with fully qualified practitioners.
Low-cost sessions may be available soon when we are able to recommence our counselling placement programme for trainee counsellors (subject to Covid-19 Government guidelines). Trainees are in the final stages of a 4-year training process and are fully supported and supervised by both their training organisation and Next Steps.
Why is there a charge for counselling?
At present we receive no government or local authority funding and so we need to charge for our services to be able to pay our qualified practitioners and cover overheads. However, from September we will soon be re-introducing volunteer placements for trainee counsellors (subject to the latest Covid-19 Government guidelines). With our training programme in place, our capacity to offer much-reduced rates for sessions will increase.
Although we will still need to charge a fee to cover overheads and supervision costs for trainees, we envisage being able to eventually introduce the following fee structure (subject to confirmation and change):
£10 for the initial assessment with subsequent session fees graduated depending on income from £15-35 per session.
Looking further ahead into the future, we are planning on applying for national lottery funding to be able to offer free (low cost) counselling sessions, support groups and workshops.
How much are the fees for supervision?
- £45 per 60-minute session
- £60 per 90-minute session
- In-centre /online: £35 pp per 2.5 hour session (Max participants: 3)
- Seasonal Outdoor Group Supervision: £160 for all 4 sessions (Max participants: 6)
Do have special rates for trainees or newly qualified counsellors?
Yes, we do. Our individual supervision (or personal counselling sessions) rates for trainees and those in the first 6 months of private practice are:
- £35 per 60-minute session
- £50 per 90-minute session
Trainee counsellors who work with Next Steps whilst undertaking their required placement hours, receive supervision and CPD training in accordance with our contractual agreement. If you would like to join us as a placement student, please email us on email@example.com for a Placement Information and Application pack.
Do you have subsidised or free counselling sessions?
We will be actively submitting applications over the next 12 months for grants that subsidise mental health and wellbeing services/projects. Therapy sessions or activities which fall under the umbrella of ‘community services’ may therefore be fully or partially funded. We will then be able to offer counselling sessions on a low cost or free basis (subject to the individual conditions agreed with the funding organisation).
Where are your offices?
We are based at the Age Concern Centre in Kingsbridge (see our contact details page). At the Centre we have a dedicated therapy room available, and a large space for group work.
We also have what we like to refer to as our ‘outdoor offices’ – several locations around Kingsbridge where we can arrange ‘walk and talk’ therapy sessions. We will be adding further details about our Ecotherapy counselling options soon.
How can I pay for my sessions?
You can pay online via our Stripe payment system for counselling sessions, supervision or any of the group therapy workshops. Alternatively, we can send you an invoice by email which will enable you to pay by card.
We are also able to accept cash or cheque on the day of your appointment or session.
For services that are covered by funding, there is a reduced for eligible clients (some services may also be free).
Individual Counselling: Our fees for private (self-referred) clients are £45.00 per session for counselling, which we can provide online, via telephone or face to face (at the centre or outdoors). For online counselling information, please click here.
What if I need to cancel or reschedule?
We understand that circumstances can arise that may prevent you from attending your appointments, however we ask that you give us as much notice as possible.
If you cancel your appointment with over 48 hours’ advance notice, we will not charge you for the cancellation.
However, if you cancel with less than 48 hours’ notice, we will unfortunately still have to charge you for the session.
Group therapy sessions or training workshop events must be paid for in advance.
Refunds cannot be issued for non-attendance or cancellations made with less than 48 hours’ notice.
To read our full cancellation policy please click here.
What if I arrive late for my appointment?
If you arrive late, your session time will not be extended, and the agreed fee will still apply.
In line with our therapy centre room hire agreement and Covid-19 risk assessment policies, our practitioners are required to ensure that there is adequate time in between client sessions to ensure that the therapy room is suitably ventilated and that commonly used surfaces are sanitised. There is therefore no opportunity to extend your session time without prior arrangement.
Do you offer placements to trainee therapists?
Yes, we offer placements to trainee therapists. For more detailed information on our programme, please visit the Placements page of our website.
Is there parking the Next Steps therapy centre?
There are a few parking places outside the Next Steps therapy centre for people with restricted mobility. You can access these by turning into Ilbert Road just to the left of the CO-OP Garage forecourt, and then following the road round to the right (past the library). You will see the Kingsbridge Age Concern Centre in front of you and the parking spaces to your right. Please note however, these are reserved for people with restricted mobility.
An alternative for parking can be found at Quay Car Park just a few minutes (flat) walk from where we are. If you walk towards the town past the Creeks End pub, you will see the Age Concern Centre just to the left past the band stand. This is a pay and display car park. Parking spaces may be limited during the summer months due to an increase in holiday makers, so please allow plenty of time for parking when attending your appointment.
What is your data protection policy?
General Data Protection Regulation
As an ICO-registered data controller, Next Steps is committed to respecting and protecting the privacy of all personal information shared with us in the course of our work. We handle, store and process personal information fairly and lawfully in line with the Data Protection Act and the General Data Protection Regulation.
We use personal and confidential information for various purposes. To ensure that we process your personal data fairly and lawfully, before we start treatment, we go through a client agreement process that informs you:
- Why we need your data
- How it will be used
- With whom your data will be shared
This agreement process also explains what rights you have, to control how we use your information.
You can read and download our Privacy Notice here.
Who do I speak to if I have a comment or complaint?
At Next Steps, we are committed to ensuring the quality of our services and facilities. If for any reason, you have not been satisfied with any aspect of your experience, we encourage you to contact us. We strive to deal with all feedback fairly, promptly, and pro-actively.
You can speak to the Service Director, Suzi Garrod on 01548 312256 or email her directly at firstname.lastname@example.org
If you wish to leave anonymous feedback, we have a comments box located in the waiting area of the Age Concern Centre.
What is your Digital Policy?
In recent years we have come to see that technology and social media use can also affect the therapeutic relationship and have found it necessary to create a digital policy. We ask all our clients, supervisees, staff, and volunteers to read our digital policy when they start therapy.
You can read or download our Digital Policy here.
What do I do if I need to speak to someone urgently?
Next Steps does not offer a crisis helpline. Click here for links and telephone numbers may help.